Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. General Return Policy

We accept return and refund requests only in accordance with the conditions outlined below and any mandatory consumer rights applicable in the customer's country or jurisdiction.

Unless otherwise required by applicable law, we do not accept returns simply because a customer has changed their mind, ordered the wrong size, selected the wrong color, or no longer wants the item.

All return requests must be submitted to our customer support team before sending anything back. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is materially different from what you ordered, please contact us within 7 days of delivery.

To process your request, we may require:

  • Your order number;

  • Clear photographs of the item;

  • Photographs of the packaging and shipping label;

  • A description of the problem;

  • Video evidence where reasonably necessary to verify the issue.

We reserve the right to investigate each claim before approving a refund or replacement.

If the issue is confirmed to have been caused by us, we may, at our discretion and subject to applicable law, provide:

  • A replacement item;

  • A replacement of the affected part, where applicable;

  • A partial refund; or

  • A full refund.

We are not responsible for damage caused by misuse, improper washing, improper care, normal wear and tear, accidents, modifications, or failure to follow the product's care instructions.

3. Wrong Size or Color Selected by Customer

Customers are responsible for carefully reviewing the available size chart, product description, measurements, and color information before placing an order.

If you select the wrong size, color, model, or other product variation, this does not constitute an error on our part.

Unless required by applicable law, we are not obligated to provide a refund or replacement in these circumstances.

If we choose to offer an exchange or other solution as a courtesy, the customer may be responsible for all applicable shipping and handling costs.

4. Change of Mind

Unless required by applicable law, we do not accept returns or provide refunds solely because:

  • You changed your mind;

  • You no longer want the product;

  • You found another product you prefer;

  • The item does not match your personal style preference;

  • You ordered multiple items and decided not to keep some of them;

  • You ordered the wrong size or color.

Certain jurisdictions may provide consumers with mandatory cancellation or withdrawal rights. Nothing in this policy is intended to limit those rights.

5. Return Conditions

Where a return is approved, the item must generally:

  • Be unused and unworn;

  • Be in its original condition;

  • Have all original tags and labels attached;

  • Not be washed, altered, damaged, or otherwise modified;

  • Be returned with the original packaging where reasonably possible.

Items that do not meet these conditions may be subject to a reduced refund or may be rejected, to the extent permitted by applicable law.

For hygiene and health reasons, certain products may be non-returnable where permitted by law, particularly items that have been worn or otherwise cannot reasonably be resold.

6. Return Shipping

Unless the item is confirmed to be defective, damaged, or incorrectly supplied by us, the customer is responsible for the cost of return shipping, where permitted by applicable law.

We strongly recommend using a tracked shipping service when returning an item. We are not responsible for items lost or damaged during return shipping until they are received by us.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

We reserve the right to refuse a refund where the return does not satisfy the applicable return conditions, except where applicable law requires otherwise.

8. Partial Refunds

In certain circumstances, where permitted by law, we may offer a partial refund instead of requiring a full return.

For example, a partial refund may be offered where an item has a minor issue that does not substantially affect its functionality or intended use.

Acceptance of a partial refund constitutes resolution of the relevant issue unless otherwise required by applicable law.

9. Refund Without Return

For certain orders, particularly where the cost of international return shipping would be disproportionate to the value of the item, we may, at our discretion, issue a refund without requiring the customer to return the product.

This is a discretionary customer-service option and does not create an obligation for us to provide refunds without receiving the product in other cases.

10. Sale and Promotional Items

Unless required by applicable law, items purchased during sales, promotions, clearance events, or using promotional discounts may be subject to additional return restrictions stated at the time of purchase.

Mandatory statutory consumer rights remain unaffected.

11. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery times may be affected by customs processing, carrier delays, weather, strikes, public holidays, incorrect delivery information, or other circumstances outside our reasonable control.

A shipping delay does not automatically constitute grounds for a refund.

If tracking confirms delivery to the address provided at checkout, we may request that the customer contact the carrier or local delivery service regarding the package.

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

12. Customs and Import Charges

For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Refusal to pay applicable customs or import charges does not automatically entitle the customer to a refund.

13. Order Cancellation

Once an order has entered processing or fulfillment, we may be unable to cancel or modify it.

If you wish to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once fulfillment has begun.

Nothing in this section limits any mandatory cancellation rights provided by applicable law.

14. How to Request a Return or Refund

To request a return, refund, replacement, or report a defective/incorrect item, contact our customer support team with:

Order Number:
Full Name:
Email Address:
Reason for Request:
Photos/Videos (if applicable):

Do not send an item back before receiving return instructions from our support team.

Unauthorized returns may be delayed or refused where permitted by law.

15. Fraudulent or Abusive Claims

We reserve the right to investigate suspicious, fraudulent, or abusive refund and return activity.

This may include repeated claims for missing, damaged, defective, or incorrectly received products that cannot be reasonably verified.

Where permitted by applicable law, we may restrict future transactions or refuse discretionary refunds in cases of suspected abuse or fraud.

This does not affect legitimate statutory consumer rights.

16. Important Legal Notice

This policy is intended to establish our standard return and refund procedures. It does not exclude, restrict, or waive any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

Where mandatory consumer protection laws provide greater rights than those described in this policy, those mandatory rights will apply.

By placing an order with us, you acknowledge that you have read and understood this Return & Refund Policy.

For any questions regarding returns or refunds, please contact our customer support team before sending any product back.